SalesRook - Customer Success Champion

Hello.

I'm Max.

I'm the CEO of the company.

And I thought I'd just make a quick video to tell you a little bit more about the role that we just posted.

So you'll notice this isn't a typical job title, right? And, you know, we're not really big on job titles if I'm honest, but, uh, part of the reason, uh, that we're looking for this, uh, champion is because we're a different kind of company and we're looking for a different type of people.

Uh, and really, Essentially, what we're looking for is people who are exceptional.

And that is why you will notice the job isn't called, like a customer support or technical customer support, rep.

Uh, we're really focused on client success.

So that's how the job is customer or client success.

Uh, and not just a manager or personnel, but a champion.

Uh, and so that's, uh that's why it's a customer success champion.

Because ultimately, what we want to do is provide our customers our clients with a lot of success and have somebody, uh, who is a champion for their success.

Um, So what about sales rep, then? I mean, what are the the people here I I We're the kind of people who, uh, go a little bit further, go beyond who make clients customers happy, make them comfortable.

And that's what you need to be in this role.

So the types of people that we're looking for are people who can do that extra credit work and go further go beyond.

And that's that's, uh, a little bit about the role.

And then maybe on the technical side, well, we're looking for people who can can also handle technical questions.

Uh, we've got many hundreds of users of our software platform, and they're not always super technical.

So we need to have somebody who works in customer success who is a bit more technical and who understands Web technologies as well.

And because a lot of our technology is built around a I artificial intelligence, instant messaging, WhatsApp, uh, automation tools as well.

We're really looking for people who are familiar with chat G BT with open a I with WhatsApp with CRM and automation tools like hubspot, salesforce, zappia go high level and generally someone who understands how to work with things.

And maybe, you know, a little bit of HTML, CS S and JavaScript even would would be would be handy.

Um, now, obviously having those skill sets are really helpful.

But of course, you'll see in the job ad that we've posted a lot of information about who you are as a person because we can't train for those things.

Right.

Uh, we can't train you to make you be a person who automatically smiles when they speak.

And we can't automatically train you into somebody who is usually very helpful and friendly and, uh, kind with people.

We can't really train you for having amazing communication skills.

So you can set customers at ease on a zoom call or inside a WhatsApp chat by being friendly and helpful and and and and so on.

So these are the types of soft skills that we're looking for to have somebody, uh, as a candidate, and, uh, and going further on the technical side, we're we're looking for somebody who has really good technical skills.

But much of this stuff we can train for internally because we do have a bunch of tech that we've custom built that's unique to us.

So really having AAA really good technical aptitude is important.

Uh, because at the end of the day, uh, we are a technology company.

Uh, and the reason why customers work with us is because they have a need in their day to day work life, and, uh, and they're looking for a solution for that.

Uh, in many cases, they're not technical themselves, so they hire our company.

Uh, that has a technical solution that provides, uh, the ease of use and the solution that they're looking for to manage their their life in a way that's more streamlined and easy to, uh And they rely on our customer success team to be successful.

And so that is what we're looking for.

Uh, I don't know what else I could tell you then, uh, we're a pretty fun group.

I think we're a little bit unusual.

A little bit different.

We've got people all over the world working for us.

Uh, team members in India, Bosnia, the UK.

I'm based in the UK.

Um and so, uh, we do sometimes do group interviews.

Be aware of that when we do interviews.

If you're invited to an interview, um, then it's unlikely to just be one person.

Uh, interviewing you.

Uh, we we have a limited hierarchical structure, so it's quite flat as organisations go, um, and and our people work very well with each other.

And so, um, usually, if you do come to an interview, if you're invited, it'll be more of a cultural interview.

And that's where we we get together on an interview.

And no matter where you are inside the company, you can come to these meetings to to help vet candidates.

And, uh and we just wanna see if you're coming to this interview with us.

Are you the kind of person that we think we can, um, spend a lot of time with, uh, on on Zoom or working on customer issues? And and so that's why we first look at this culture aspect, because I'm sure you'd agree that, uh, that's just so incredibly important for for building an amazing team.

So hopefully that helps And, uh, look forward to hearing from from you and talk to you later.

Speak soon.

Thanks